IT Services

For more than 10 years, ITSC has been providing information systems maintenance services at VILNIUS TECH. The systems are used daily by over 10,000 students and 2,000 members of staff.

The University’s systems cover a wide range of areas, including studies, research, finance, human resources, various websites and self-service platforms. Therefore, VILNIUS TECH ITSC offers a broad spectrum of expertise.

Why entrust your systems to VILNIUS TECH ITSC?

• The service is fully documented, ensuring smooth use within your organisation.

• Work plans are developed with a focus on delivering maximum value to the client.

• You will receive high-quality services delivered by experienced professionals.

• By entrusting your systems to specialists, you can focus on your core activities without worrying about system performance.

• You will reduce costs, as there is no need to recruit and retain highly qualified in-house specialists.

What does the Information Systems Maintenance service include?

• Maintenance and support.

• Restoration of system functionality.

• User support and consultation on all system-related matters.

• Implementation of software modifications.

The Custom Solutions service includes:

Needs Analysis:

• In-depth assessment of the client’s requirements;

• Evaluation of existing business processes;

• Identification of suitable implementation approaches;

• Estimation of the project budget;

• Proposal of a project implementation plan.

System Development:

• Implementation of solutions based on best practices;

• Application of code version control and development standards;

• Ensuring data quality and security;

• Preparation of a user guide for system operation.

Integration with Other Information Systems:

• Integration of the newly developed system into the organisation’s existing information infrastructure.

Data Migration:

• Preparation and alignment of a data migration plan;

• Transfer of data from the legacy system to the new system.

Training:

• Development of a training plan;

• Preparation of training materials;

• Training of users and system administrators.

System Support:

• Identification and resolution of system errors;

• Consultation on system use;

• Assistance in planning further system development.

Technologies Used:

Databases:

• Oracle;

• MySQL;

• PostgreSQL.

Programming:

• PHP (Laravel, Yii);

• Oracle Application Express.

Advantages:

• Open-source solution – no licence costs.

• Scalable and integrable with the client’s internal systems.

• Implementation carried out by specialists with extensive experience in deploying and maintaining learning management systems.

• Training delivered by experienced lecturers specialising in online learning.

Areas of Application:

• Regular occupational health and safety training and briefings.

• Internal employee certification.

• Training of remote staff and dissemination of new information.

• Management of the organisation’s training materials.

• Hosting internal policies and managing employee acknowledgement.

The Service Package Includes:

Hosting:

• System deployment on the client’s servers;

• Preparation of all required technical environments.

System Implementation:

• Analysis of individual requirements;

• Development of an implementation plan;

• Iterative execution of implementation tasks.

Integration with the Client’s Internal Systems:

• Automatic user account creation based on MS Active Directory;

• User import from file-based systems;

• Automatic allocation to groups based on organisational structure or other defined criteria.

Consultation:

• Support in developing a training strategy and planning training processes;

• Automation of internal training processes;

• Solutions for organising periodic staff training.

Training:

• Creation of sample courses based on materials provided by the client;

• Practical training delivered according to an individual training plan.

Maintenance:

• Installation of system updates;

• Version upgrades;

• Incident management and resolution.

The VILNIUS TECH ITSC team is always ready to advise you and identify the most suitable solutions tailored to your organisation’s unique needs. You can be confident that your learning solution will be optimised and aligned with your expectations. Contact VILNIUS TECH ITSC to receive support in taking the next step into the digital learning environment.