Head of technical support at Teltonika: “Success lies in simplifying complexity”

June 2, 2026

Adil Umar, Head of Technical Support in Germany at Teltonika, has spent his career connecting things – technology with business, ideas with execution, and people across cultures. His journey has taken him from Karachi to Dubai and Vilnius, then back to Dubai and Munich, collecting new adventures and experiences along the way.

This path could’ve been different if Adil hadn’t dared to step out of his comfort zone: choosing a different country and a new field of study, from engineering in Karachi to Business management at VILNIUS TECH. Yet it turned out to be the most logical move he ever made.

A change that opened up opportunities

After completing his Bachelor’s in Engineering in Karachi, Adil moved to Dubai, where he started working at Teltonika, the Lithuanian IoT and telematics company with a global footprint, as a Technical Support Engineer. It was a ground-level role, intentionally so. “Starting there allowed me to build a deep understanding of both the product and customer challenges,” he explains. Early on, Adil worked on large-scale telematics and fleet management deployments across multiple countries, gaining exposure to real-world problem-solving that no classroom could replicate.

Adil Umar

Adil Umar

He could have stayed comfortably within his technical lane, but instead, he made a bold move, both geographically and professionally, by enrolling in the Master’s in Business Management program at VILNIUS TECH. To those around him, it might have looked like a change of direction. To Adil, it was a way to open new horizons.

“As I began working more with customers and teams, I realized that many impactful decisions were not purely technical – they were business-driven,” he explains. “Choosing Business Management was not about changing direction but about expanding it.” VILNIUS TECH stood out for its international environment and practical approach – exactly the bridge he was seeking between technical expertise and strategic thinking.

Lithuania: a recalibration of mindset

Arriving in Vilnius meant navigating more than a new academic system. The culture, communication style, and expectations – all of it required Adil to adapt and recalibrate his mindset. “People here were more direct and structured, especially in academic and professional environments,” Adil recalls. “Academically, there was a strong expectation to think critically and work autonomously. Initially, this required adjustment, but over time I came to value this approach.”

Adil Umar

Adil Umar

What stayed with him beyond the lecture halls was something less tangible yet more lasting: a shift in perspective. Studying alongside people from different countries showed him that there is rarely a single correct way to approach a problem. “Now I try to listen carefully, consider different viewpoints, and make balanced decisions – especially when leading diverse teams,” he says. “That started in Vilnius.”

He also wishes he had understood earlier how much the people around him would matter. “When you start, your focus is naturally on academics, but over time you realize that the people around you – your classmates, professors, and colleagues – become an important part of your journey. If I could go back, I would invest even more time in building those connections from day one.”

Career shift: from execution to leadership

After graduating from VILNIUS TECH, Adil moved back to Dubai and got promoted to Head of Technical Support at Teltonika in 2018. He shifted from day-to-day operations to long-term strategy. “A defining moment was transitioning into leadership – from executing tasks to enabling teams,” Adil recalls. “That shift was not easy, but it was necessary.”

In 2022, Adil received Teltonika’s Leadership Award for his team’s excellence in pre- and post-sales support. For someone who had steadily climbed from engineer to executive, it was meaningful recognition – but Adil remains humble. “For me, it represents the effort of the entire team. We focused on building a strong team culture where people felt responsible, supported, and motivated to improve continuously. The award recognized that shared effort.”

Adil Umar

Adil Umar

Over the years leading operations in the Middle East, Adil developed the ability to manage complexity across markets, languages, and client expectations. This year, he started a new chapter, moving to Munich, Germany.

Balancing a fast-moving industry

IoT telematics is not a field that stands still. Predictive analytics, real-time insights, and increasingly data-driven operations are reshaping client expectations and the support teams’ deliverables. Adil’s response to this pace of change is rooted in a principle he has carried since his earliest customer-facing roles: “Success lies in simplifying complexity. Some clients need deep technical guidance, while others need simple, clear solutions. Balancing both is key.”

It is also where his dual background – engineering and business management – proves its value most clearly. “Technical expertise creates possibilities, but business understanding turns those possibilities into results,” he says. “Today, I naturally connect both perspectives in my role.”

For students at VILNIUS TECH today – particularly those who arrived from abroad, unsure how their degree will translate – Adil has simple advice: “It is normal to feel uncertain at times, especially when you are in a new country. Stay patient and consistent. Focus on learning, gaining experience, and building connections. Progress may not always be immediate, but over time, those efforts create opportunities.” His own story proves that – each step was built on the one before it.

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Austėja, a singer in "Vingis": "Here, I can do more than just listen to folk music – I can become a part of it"
Austėja, a singer in "Vingis": "Here, I can do more than just listen to folk music – I can become a part of it"
University is about more than just lectures in auditoriums. It is also an opportunity for personal growth and developing your talents through extracurricular activities. That is why VILNIUS TECH invites students to join the academic choir "Gabija", the theatre studio "Palėpė", the orchestra, or the song and dance ensemble "Vingis". It was in this very ensemble that Austėja Vaikšnoraitė, a fourth-year Event Engineering student at the Faculty of Creative Industries and a vocalist in the group, found not only a new hobby but also friends for life. We invite you to take a closer look at the features, traditions, and unique character of this collective. – First of all, tell us how you chose this study program and VILNIUS TECH? – In high school, I was involved in musical activities, but I was afraid to apply directly for an arts degree. I had always wanted to study in Vilnius, so when I decided on engineering, applying to VILNIUS TECH as my first choice was a natural step. I liked the idea that this study program would allow me to gain technical knowledge while staying close to the creative and event management fields. It was here that I discovered a wide variety of non-traditional student activities, including "Vingis". – And how did the idea to join "Vingis" come about? – A friend encouraged me to join. We went to the auditions together—she wanted to dance, and I wanted to sing. It was quite scary at first because I didn't know what to expect or how things would go. However, as soon as I got there, I realized I was worrying for nothing. I quickly felt right at home, and those initial fears simply vanished.       – Was singing in a folk ensemble a new experience for you? What drew you to try out this specific field? – Folklore and its motifs in music have always interested me, but I had never engaged with them directly. Before "Vingis," it was more of an outside interest, but here I was able to experience it up close—not just listening to folk music, but actually becoming a part of it. Once you feel it up close, you don't want to let go of the magic it radiates. I think that’s what drew me in the most—the realization that folk music isn’t just a piece we perform on stage. Behind it, there is history, people, emotions, and a very strong sense of community. – If possible, could you describe the feeling you experience while singing during performances? – Every concert is a completely different experience. The sense of responsibility before a performance brings stress and various questions: Will everything go according to plan? Will I make a mistake? Will I mix up the lyrics? However, as soon as the concert begins, that feeling usually disappears. The tension fades away, and a sense of euphoria takes over. Singing together, listening to one another, and sharing that collective emotion make up for all the hard work and pre-show tension. For me, that specific moment is incredibly important—when you realize you are no longer alone on stage, but part of a unified whole. I don't necessarily enjoy just standing on stage for the sake of it, but truly magical things happen up there. And it's exactly those moments that make you want to come back again and again. – Participating in any extracurricular activity can bring various benefits. What advantages do you see in singing with "Vingis"? – I see a lot of benefits from singing and being involved in "Vingis". Singing develops creativity, active listening, mutual respect, and, of course, musicality. You also learn responsibility—you realize that your preparation and effort impact not only yourself but the entire ensemble. As a group, "Vingis" provides a very strong social foundation for a young, developing personality. Being here builds courage, discipline, self-confidence, and teamwork skills. However, in my eyes, the greatest advantage is the people. You meet very different personalities here, but everyone is united by the desire to be together, to create, and to experience something more than just university lectures. – Tell us, how do your rehearsals go? – We singers have very few male voices—something we are eagerly looking for during the September auditions—so we usually rehearse all together. We start with vocal warm-ups, which are often a lot of fun and set an energetic tone for the rest of the rehearsal. We learn the pieces by vocal parts, and eventually, we put everything together. Usually, we can get the foundation of a moderately difficult piece down in a single rehearsal, but the work definitely doesn't stop there. We polish the piece for at least another couple of weeks, sometimes even months, depending on the scale of the upcoming concert and the number of songs. Rehearsals aren't always easy, but they are almost always fun. I think that the ability to work seriously while also sharing a laugh is what really helps maintain such a great atmosphere. – How do you all get along within the group? Do you have any traditions or rituals before performances or rehearsals? How do you welcome newcomers? – We are more than just an ensemble; we are one big family—a community that shares its kindness and warmth with absolutely everyone. You can laugh, cry, celebrate, or share a moment of sadness with any member of the group. We have a lot of traditions and special evening events that bring us even closer together. The season kicks off with a welcome evening for the freshmen, followed the next day by an orienteering game around Vilnius and a potluck party at one of the members' homes. In December, we hold an annual review night where we discuss everything we've accomplished over the year and elect a new president. In February, we have "Guys' Night," where the girls organize the best night of the year for them. In March, it's "Girls' Night," and the guys return the favor, often raising the bar even higher. In the spring, we have the freshmen initiation, where the new members take the "Vingis" oath and officially become part of our community for life. We close the season with an incredible camp in Aukštadvaris, where the outside world simply fades away into the silence of the forest. It’s an indescribable experience that you have to feel for yourself—there’s no other way to truly understand it. We also have a special ritual before every concert: we place our hands on each other’s shoulders and interlock arms. Our director, Rimutė, always shares a few words. These aren't just formal pre-show pleasantries—she delivers truly meaningful words that inspire us, calm our nerves, and stay with us throughout the entire performance. We welcome newcomers at the beginning of September, during pre-announced audition dates. The dancers are asked to replicate specific dance moves and are evaluated by the directors. Singers and musicians also showcase their skills and abilities. However, you don't need to be an expert when you arrive—often, motivation, a willingness to learn, and the desire to become part of our community matter much more. – That being said, a student's primary focus is their studies. How do you manage to balance lectures, exams, and, for some, a job, alongside this extracurricular activity? – Balancing studies with "Vingis" is fairly easy, as long as you don't have very late evening lectures. Sometimes, you might get an unfavorable schedule for a semester, which means you have to prioritize and juggle your various commitments. But it is absolutely doable. Once I started working, things got quite a bit more challenging because my chosen profession doesn't have standard 8-to-5 working hours—that's just how the event industry works. Work often takes place on evenings and weekends, sometimes overlapping with rehearsals or concerts. Even if you can no longer participate in the regular activities of "Vingis", the strong bond with the group remains. After all, once a vingietis (a Vingis member), always a vingietis. – Is there anything else you’d like to add, or perhaps a message you’d like to share? – "Vingis" is an essential experience for every student. I’m not exaggerating in the slightest. I don't think I would have experienced such emotions, challenges, and moments of euphoria anywhere else. I gained so many social skills here and met incredibly wonderful, genuine people who I can proudly call my friends. And even if they aren't all close friends, they are people who will never turn their backs on you. It truly is an all-encompassing experience. For me, "Vingis" isn’t just about singing, dancing, concerts, or rehearsals. It’s about the people, the sense of community, the traditions, the laughter, the occasional tears, the exhaustion, the excitement, and that hard-to-explain feeling of realizing you belong to something much bigger than yourself. So, if you are a freshman reading this—consider this a personal invitation to join "Vingis" and experience the true, wild, and wonderful student life. It might seem scary at first, and you might not know what to expect, but there is a very good chance that you’ll find people and experiences here that you will cherish for the rest of your life. And it doesn't matter if you show up to dance, sing, play an instrument, or just out of sheer curiosity—the most important thing is simply to show
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